Once your order is processed, we will send you the tracking number so you can follow your package from our workshop to your home.

Normally, our orders are processed within 1 to 2 business days.
Estimated delivery time:

Portugal: 2 to 3 business days;

Europe: 3 to 7 business days;

Rest of the world: 5 to 10 business days.

Sometimes, it can take 2-3 business days for tracking information to update, especially if the carrier is experiencing delays.
If there are still no updates after 4 business days, please do not hesitate to contact us.

If you wish to return your order, please contact us via email at suportezyloo@gmail.com. We offer a 14-day return period from the date of delivery.
Please ensure that all items are returned in their original, unused condition — including all tags, protective materials, packaging, cases, and cloths — in perfect condition.

From the delivery date, you have 14 days to return the product. After these 14 days, it will not be possible to return the product.

Please note that we are not responsible for paying any customs fees (import taxes or duties) related to returns.
You will be responsible for all costs and charges associated with returning your order.
We recommend that you use a shipping method with tracking or request proof of postage, as we cannot refund lost returns.

Once we receive your return, we will check to ensure all items are still in their original condition.
If everything is in order, your refund will be processed to the original payment method.
Please note: Refunds may take 7 to 14 days to be processed after your order arrives. You will be notified once your refund has been processed.

The product was returned 14 days after the order was received.
The product was not shipped in a secure box and the product is damaged;
The product is not in perfect condition, exactly as it was sold.
A return will be rejected if the product shows any damage, deterioration or dirt, evidence of use, missing materials (case and cloth), the return will not be accepted.
Everything must be returned in exactly the same condition in which it was sent.